01Agreement
These terms govern your use of northwesterntech.institute, the client portal and the services provided by Northwestern Tech, operating as Northwestern Tech Institute (“we”, “us”). By using the site or hiring us, you agree to them. If you are agreeing on behalf of a business, you confirm you have authority to do so.
02Our services
We provide technology services including website design and development, search engine optimisation, app development, systems and automation, data and reporting, and IT support.
The scope, deliverables, timeline and price of each engagement are set out in a written proposal or statement of work. If that document conflicts with these terms, the proposal or statement of work controls for that engagement.
03Fees and payment
Fees are stated in your proposal. Unless it says otherwise, invoices are due within 15 days of the invoice date. We may pause work on an engagement while an invoice is overdue. Work outside the agreed scope is quoted separately and only done with your approval.
04Your responsibilities
- Give us accurate information, timely feedback and the access we need to do the work
- Make sure you have the rights to any content, logos, images or data you give us
- Keep your own passwords and portal credentials confidential
- Review and approve work within a reasonable time
Delays in feedback or access may move agreed timelines.
05Ownership
Once you have paid in full, you own the deliverables we create specifically for you, such as your website design, content and custom code. Domains, hosting and platform accounts are set up in your name wherever possible.
We keep ownership of our pre-existing tools, templates, libraries and general know-how, and grant you a permanent licence to use any of them that are part of your deliverables. Third-party software, plugins, fonts and stock media remain subject to their own licences.
Unless you tell us otherwise in writing, we may mention your business name as a client and show completed public work in our portfolio.
06Third-party platforms and results
Much of our work depends on platforms we do not control, such as Google, Apple, hosting providers and payment processors. We are not responsible for their outages, policy changes or decisions, such as an app review or a change to search rankings.
Search rankings, traffic and sales depend on many factors outside our control. We commit to doing the work well and reporting honestly, but we do not guarantee specific rankings or business results.
07Confidentiality
Each of us will keep the other’s non-public business information confidential and use it only for the engagement. This does not apply to information that is already public, was already known, or must be disclosed by law.
08Client portal
Portal accounts are created for clients and their staff. You are responsible for activity under your accounts and should tell us immediately if you believe an account has been compromised. We may suspend access to protect the security of the portal.
09Use of the website
You agree not to misuse the site, including by attempting to gain unauthorised access, interfering with its operation, or using it to send spam or unlawful content. The content of the site belongs to us and may not be copied for commercial use without permission.
10Warranties
We will perform our services with reasonable skill and care. If a deliverable does not work as agreed, tell us within 30 days of delivery and we will fix it at no charge. Apart from that, the site and services are provided “as is” and we disclaim other warranties to the extent the law allows.
11Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses such as lost profits, revenue or data, and our total liability for any claim relating to an engagement is limited to the fees you paid us for that engagement in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
12Ending an engagement
Either party may end an engagement with written notice as described in the proposal. If none is stated, 14 days’ written notice applies. You pay for work completed up to the end date, and we hand over completed work and any access details we hold for you.
13Governing law
These terms are governed by the laws of the state in which Northwestern Tech is incorporated. We will always try to resolve a disagreement by talking first.
14Changes to these terms
We may update these terms from time to time. The version in effect when you sign a proposal applies to that engagement, unless we both agree in writing to a newer version.
15Contact
Northwestern Tech
info@northwesterntech.institute